Shipping policy

 

 

Thank you for choosing to shop with Natalie Davoud Studio. Please read the details below regarding our shipping process, costs, and delivery timeframes.

1. SHIPPING WITHIN AUSTRALIA

Service Area
We ship across Australia, including all major cities and regional areas. Some very remote locations (such as parts of the outback or remote islands) may require special shipping arrangements. Free shipping offers, including promotional free shipping, may not apply to remote or very remote areas at any time. If your delivery address is considered remote, we will contact you to discuss available options and any additional costs before dispatch.

Shipping Method
We use trusted Australian couriers, including Australia Post and other reputable carriers. All artworks are carefully packaged to ensure they arrive safely.

2. SHIPPING COSTS

Free Shipping (Promotional Periods Only)
Free shipping may be offered during selected promotional periods. Where applicable, this will be clearly advertised on our website at the time of purchase. Free shipping offers do not apply to remote or very remote areas unless explicitly stated.

Standard Shipping
Outside of promotional periods, shipping costs are calculated at checkout based on your location, artwork size, and courier requirements.

Express Shipping
Express shipping is available by request only.
If you require express delivery, please email us at
📧 nataliedavoudart@gmail.com
and we will provide a personalised shipping quote prior to dispatch.

Remote Areas
Some very remote locations may incur additional shipping charges regardless of any free shipping offers. If this applies to your order, we will contact you to confirm costs and options before proceeding.

3. PROCESSING TIME

Order Processing
Orders are typically processed within 2–4 business days (excluding weekends and public holidays). If there are any delays, you will be notified via email.

Commissioned Artworks
Commissioned artworks require additional creation time prior to dispatch. Timeframes vary depending on size and complexity and will be discussed with you during the commission process.

4. DELIVERY TIMEFRAMES

Delivery timeframes are estimates only and may vary depending on your location, courier services, and external factors.

Standard Delivery (Estimated):

  • Metropolitan areas: 5–7 business days

  • Regional areas: 7–10 business days

  • Remote areas: up to 14 business days

Express Delivery (Estimated):

  • Timeframes will vary based on location and courier availability and will be confirmed when your express shipping quote is provided.

5. ORDER TRACKING

Once your order has been dispatched, you will receive an email with your tracking number.

Please note that tracking information may take up to 24 hours to update in the courier’s system after dispatch.

6. PACKAGING

All original artworks are packaged with great care to ensure safe delivery.

  • High-quality protective materials such as bubble wrap, acid-free tissue paper, and sturdy boxes are used

  • Framed artworks receive additional protection, particularly around corners and edges

7. DAMAGED OR LOST SHIPMENTS

Damaged Artworks
If your artwork arrives damaged, please contact us within 24 hours of delivery at
📧 nataliedavoudart@gmail.com

Please include:

  • Your order number

  • Clear photographs of the damage (including packaging)

We will assess the issue and arrange a replacement or refund in accordance with our Refund Policy and Australian Consumer Law.

Lost Shipments
If your order is lost in transit, we will work with the courier to locate it. If the shipment cannot be recovered, a replacement or refund will be provided where appropriate.

8. CHANGING YOUR DELIVERY ADDRESS

If you need to change your delivery address after placing an order, please contact us as soon as possible. While we will do our best to assist, changes cannot be guaranteed once an order has been dispatched.

9. PO BOXES

Due to the size and nature of original artworks, we are unable to deliver to PO Boxes. Please provide a valid residential or business address at checkout.

10. CONTACT US

If you have any questions about shipping or need assistance with your order, please contact us at:
📧 nataliedavoudart@gmail.com

DISCLAIMER

Delivery timeframes are estimates only and may be affected by factors beyond our control, including courier delays, weather events, or public holidays. Natalie Davoud Studio is not responsible for delays caused by third-party carriers, but we will always aim to keep you informed and ensure your artwork is delivered safely.